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socra Privacy Policy

Effective July 23, 2024

Welcome to socra!

At socra Inc., also known as socra, our mission is to help people collaborate and achieve more with AI. We are dedicated to providing you with a great experience. As a company registered in Delaware, USA, we've crafted this Privacy Policy to ensure everyone understands how we collect, use, store, and share ("process") your information when you use our Website, Apps, and other Products and Services—collectively referred to as the "Services" or "Platform."

By using our Services, you consent to the collection and processing of your information as described in this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Collection and Use of Information​

We collect information from you in several ways when you use our Services. This information includes:

Personal Information: When you sign up for or use our Services, you voluntarily provide us with certain Personal Data, including your name, email address, language preference, and profile picture, based on your consent or as necessary for the performance of the Services.

Your name, profile picture (optional), location (optional), bio (optional), and date joined are public and visible to everyone on your user profile.

User Content: As part of our Services, we collect and store the content you provide on our Platform, which includes your input and the output generated by AI. This user-generated content, collectively referred to as "User Content," encompasses the information, questions, answers, actions, goals, and any other relevant details that you provide to socra.

All User Content is private by default. However, you can make it public and share with others using our privacy controls. You have the power to decide who sees what and what type of access they have.

We treat your User Content with the utmost confidentiality and use it solely for the purpose of delivering and improving our Services, training and improving our AI models, and providing tailored support to meet your needs. If you prefer, you can opt out of using your data to train our AI models by going to Settings > Privacy > Opt Out of AI Training.

Communication Information: When you talk to us via email, social media, or other channels, we collect and store the information you share with us.

Usage Data: At socra, we may collect and analyze usage data to improve our Platform and enhance the user experience. This usage data includes information about your interactions with socra, such as the features you use, the duration of your sessions, and the frequency of your visits.

Log Data: We also collect information when you interact with our Services, such as when you navigate our website or use our mobile application. This information may include your IP address, browser type, operating system, the referring web page, pages visited, location, mobile carrier, device information (including device and application IDs), search terms, and cookie information.

Signup with Google: To enhance your experience, we offer the option to sign up with your Google account. When you choose to sign up with Google, we collect and use your Google account information, such as your name, profile photo, and email address, to create and personalize your socra account.

Cookies: We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These cookies help us analyze website traffic and personalize content. For more information about the types of Cookies, please refer to our Cookie Policy.

Analytics

We use our own analytics tools to understand user behavior and improve our Platform. We don’t share this data with third parties.

2. We Do Not Sell Your Information​

We don’t sell your information to third parties for marketing or advertising. Your information is only used to provide and improve our Services, communicate with you, ensure Platform security, enforce our terms, train our AI models, and comply with laws.

3. Information Sharing and Disclosure​

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

Public Information: When you use our Services, certain information such as your name, username, and profile picture will be public and visible to all.

Third-Party Service and API Providers: We may share your information with third-party service and API providers who perform services on our behalf, such as payment services, and more. These providers are contractually obligated to handle your personal information in accordance with applicable privacy laws and regulations. Please note that some third parties may retain your data for up to 30 days before deleting it.

Legal Requirement: We may disclose your information if we are required to do so by law, or if we believe that it is necessary to protect our rights or the rights of others.

4. Information Retention​

At socra, we understand the importance of data retention and the need to balance it with privacy considerations. We retain your personal information for as long as your account remains active and for a 30-day period thereafter. This allows us to provide continuous support and personalized guidance based on your historical data. In certain cases, we may be required to retain your data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

5. Information Deletion​

If you choose to deactivate your account, we will retain your data for a period of up to 30 days, during which you have the option to restore your account. However, after this 30-day period, if you do not restore your account, your account will be permanently deleted from our systems.

6. How We Process Your Information​

We process your information for various purposes to ensure the provision of our Services and improve our system and your overall experience. This includes analyzing your interactions, goals, preferences, and feedback to deliver personalized guidance and enhance our Services. We may also use your information for communication, such as responding to inquiries, providing updates, and sending emails and notifications. We utilize your information to improve our system and algorithms, allowing us to provide more accurate and effective Services over time. Additionally, we process your information to maintain the security of our Platform, prevent fraud, and comply with applicable laws, based on your consent or as necessary for the performance of the Services.

7. Where We Store Your Information​

We store and process your personal data on secure servers located in the United States of America. Your personal data, when provided to us, is subject to storage, processing, and access by our team, subcontractors, and third parties with whom we share personal data. By accessing our Services and providing your personal data, you explicitly consent to the export, storage, and utilization of your personal data as described in this Privacy Policy. We prioritize the security of your personal data and implement reasonable safeguards in accordance with applicable data protection laws. However, please note that no data transmission or storage can be completely secure. If you have any concerns regarding the security of your personal data, please contact us using the information provided in Section 12 (Contact Us) of this privacy policy.

8. Children's Privacy​

Protecting the privacy of children is important to us. Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under the age of 13. During the sign-up process, we do not allow individuals under the age of 13 to create an account.

9. International Data Transfers​

If you are accessing our Services from outside the United States, please be aware that your personal data may be transferred to, stored, and processed in the United States. We employ appropriate safeguards to ensure that your personal data is protected in accordance with applicable data protection laws during international data transfers.

10. Data Security​

We implement a variety of security measures to protect your personal data. These include encryption, access controls, industry's standard best practices, and secure data storage solutions.

11. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. Continued use of our Services means you accept the updated Privacy Policy.

12. Contact Us​

If you have any questions about our practices or this Privacy Policy, please contact us at team@socra.com. We are here to address any concerns or inquiries you may have regarding your privacy and the use of our Services.