socra Privacy Policy
Effective December 12, 2023
Welcome to socra!
This privacy policy for socra Inc. (doing business as socra) ("socra," "we," "us," or "our") describes how and why we collect, store, use, and share ("process") your information when you use our services ("Services") that link to this privacy policy, in accordance with applicable data protection laws.
By using our Services, you consent to the collection and processing of your information as described in this policy. If you do not agree with our policies and practices, please do not use our Services.
1. Collection and Use of Information
We collect information from you in several ways when you use our Services. This information includes:
Personal Information: When you sign up for or use our Services, you voluntarily provide us with certain Personal Data, including your name, email address, language preference, and profile picture, based on your consent or as necessary for the performance of the Services. This information enables us to provide you with personalized services and cater to your specific needs within our platform.
User Content: As part of our services, we collect and store the content you provide on our platform, which includes your input and the output generated by socra. This user-generated content, collectively referred to as "User Content," encompasses the information, questions, answers, actions, goals, and any other relevant details that you provide to socra. We treat your User Content with the utmost confidentiality and use it solely for the purpose of delivering and improving our services, training and improving our AI models, and providing tailored support to meet your needs.
Communication Information: When you communicate with us through various channels such as email, social media, or other means of electronic communication, we may collect and store the communication information you provide. This includes contact details like your email address, social media handles, or any other information shared during our interactions.
Usage Data: At socra, we may collect and analyze usage data to improve our platform and enhance the user experience. This usage data includes information about your interactions with socra, such as the features you use, the duration of your sessions, and the frequency of your visits.
Log Data: We also collect information when you interact with our Services, such as when you navigate our website or use our mobile application. This information may include your IP address, browser type, operating system, the referring web page, pages visited, location, mobile carrier, device information (including device and application IDs), search terms, and cookie information.
Signup with Google: To enhance your experience, we offer the option to sign up with your Google account. When you choose to sign up with Google, we collect and use your Google account information, such as your name, profile photo, and email address, to create and personalize your socra account.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These cookies help us analyze website traffic and personalize content. For more information about the types of Cookies, please refer to our Cookie Policy.
Analytics
At socra, we utilize analytics tools and technologies to gather insights and improve our platform. These analytics may involve the collection, processing, and analysis of various data, including but not limited to usage patterns, user interactions, and demographic information. The purpose of utilizing analytics is to understand user behavior, identify areas for enhancement, and provide a more personalized experience.
2. We do Not Sell Your Information
At socra, we prioritize the protection of your privacy and the confidentiality of your personal information. We want to assure you that we do not sell your information to third parties for any purpose, including marketing or advertising. Your information is used solely for the purposes outlined in our Privacy Policy, such as providing and improving our Services, communicating with you, ensuring the security of our platform, and complying with applicable privacy laws and regulations.
3. Information Sharing and Disclosure
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
Public Information: When you use our Services, certain information such as your username, followers and following, and profile picture will be public and visible to all.
Third-Party Service and API Providers: We may share your information with third-party service and API providers who perform services on our behalf, such as payment services, and more. These providers are contractually obligated to handle your personal information in accordance with applicable privacy laws and regulations. Please note that some third parties may retain your data for up to 30 days before deleting it.
Legal Requirement: We may disclose your information if we are required to do so by law, or if we believe that it is necessary to protect our rights or the rights of others.
4. Information Retention
At socra, we understand the importance of data retention and the need to balance it with privacy considerations. We retain your personal information for as long as your account remains active and for a 30-day period thereafter. This allows us to provide continuous support and personalized guidance based on your historical data. In certain cases, we may be required to retain your data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.
5. Information Deletion
If you choose to deactivate your account, we will retain your data for a period of up to 30 days, during which you have the option to restore your account. However, after this 30-day period, if you do not restore your account, your account will be permanently deleted from our systems.
6. How We Process Your Information
We process your information for various purposes to ensure the provision of our Services and improve our system and your overall experience. This includes analyzing your interactions, goals, preferences, and feedback to deliver personalized guidance and enhance our Services. We may also use your information for communication, such as responding to inquiries, providing updates, and sending emails and notifications. We utilize your information to improve our system and algorithms, allowing us to provide more accurate and effective Services over time. Additionally, we process your information to maintain the security of our platform, prevent fraud, and comply with applicable laws, based on your consent or as necessary for the performance of the Services.
7. Where We Store Your Information
We store and process your personal data on secure servers located in the United States of America. Your personal data, when provided to us, is subject to storage, processing, and access by our team, subcontractors, and third parties with whom we share personal data. By accessing our Services and providing your personal data, you explicitly consent to the export, storage, and utilization of your personal data as described in this Privacy Policy. We prioritize the security of your personal data and implement reasonable safeguards in accordance with applicable data protection laws. However, please note that no data transmission or storage can be completely secure. If you have any concerns regarding the security of your personal data, please contact us using the information provided in Section 10 (Contact Us) of this privacy policy.
8. Children's Privacy
Protecting the privacy of children is important to us. Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under the age of 13. During the sign-up process, we ask for the user's birthday and do not allow individuals under the age of 13 to create an account.
9. Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us at team@socra.com. We are here to address any concerns or inquiries you may have regarding your privacy and the use of our Services.