Expired Authentication Token leads to empty page
Hello @mike,
When an authentication token expires and the tab for Socra is still open, it leads t
Hello @mike,
When an authentication token expires and the tab for Socra is still open, it leads to an empty page with no way to navigate anywhere else. Typically, I resolve this by navigating to socra.com, which prompts me to log in, and then everything functions correctly again.
Could you take a look at this when you have the time?Title: Expired Authentication Token leads to empty page
On November 21, 2024, Nick Polyderopoulos reported a user experience issue with the Socra web application regarding session expiration. When the authentication token expires while the tab remains open, users encounter an empty page with no navigation options. Nick noted that the workaround involves visiting socra.com to trigger the login prompt, restoring functionality. He requested troubleshooting assistance from Mike to address this navigation issue. The support request highlights a significant aspect of user experience related to expired authentication tokens.By Nick Polyderopoulos